You have 7 (seven) days after receiving your order to decide if you want to keep or return your items.
Bargain Basement items ($19.99 or less) are non-returnable.
We have a basic return process which is just to have you send it back to us at:
Used Horse Stuff
2212 Queen Anne Ave N #541
Seattle, WA 98109
As soon as we pick it up from our secure mailing location and inspect it we can refund you the purchase price via the original form of payment within 3 business days.
Important to know:
To qualify for a refund, all items must be in the same condition in which you received them (New with Tags items must be returned with original tags attached)
Items purchased with Used Horse Stuff store credits will always be refunded back as store credits
Used Horse Stuff store credits will be refunded back to your account 1-2 business days after Used Horse Stuff has received your return order, while original payment returns (credit cards, PayPal, etc.) can take up to 3-5 business days to refund.
Promotions and discounts will not be reimbursed.
Original shipping charge is not refunded when returning items.
If an item does not arrive as described, please reach out to us: firstname.lastname@example.org